We look forward to the day when we can welcome you back to Snow Bear Chalets. Planning for that day, we’ve made a few changes to keep our guests safe during their time with us by instituting some new policies detailed here.
– Deeper cleaning and sanitization including disinfecting all hard surfaces with anti-bacterial/anti-viral cleaning solutions. This means we’ll require longer for cleaning, so check-out has been moved to 9 am from 10 am, and check-in has been moved to 5 pm from 4 pm to allow our cleaning staff the time needed to thoroughly clean. Thank you for your understanding in helping to keep you safe.
– New keyless entry that allows self-check-in for guests to enter anytime after 5 pm. While we pride ourselves on the personal service we’ve provided to our guests, including in-person check-ins, we want you to know that we’re still here for you, even if we’re not there to greet you in person upon arrival. We’ve created a welcome video and hopefully, you’ll feel welcomed even though we’re not there personally to greet you. We’re still available to you 24/7 by phone, text, or video chat. Just let us know what you need!
REVISED CANCELATION POLICY:
We’ve also revised our cancelation policy to help accommodate the unexpected:
We have relaxed our standard no-refund cancelation policy to be as understanding and as fair as possible during these unprecedented times.
For COVID-19: If the reservation must be canceled due to a Federal, State or Municipal governmental regulation, then we will offer you your choice of a full refund (less third-party processing fees) to your method of payment, or a 100% Snow Bear credit that can be used anytime pending availability, for 24 months from the date of cancelation.
For non-COVID-19 Mandated Cancelations: Our guests tend to book their vacation with us more than 6 months in advance. Therefore, for non-holiday/special event weeks, should you cancel more than 90 days prior to arrival, we will refund 100% of the amount you’ve already paid, (less third-party processing fees). If you cancel for personal reasons less than 90 days prior to your scheduled arrival or cancel at any time for a holiday or special event week, we will do our best to re-rent your reservation for the same dates/rate. Should we be unable to do so, there is no refund. We recommend you purchase travel insurance.
Thank you for your understanding and we look forward to welcoming you back to Snow Bear Chalets very soon! Until then, stay safe and sending you bear hugs!